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Frequently Asked Questions

If you can’t find what you are looking for, please get in touch with us by calling us

Are your carers and nursing staff insured?

Yes, our carers and nurses are insured and they are required to undergo a thorough background check.  They are also properly screened to ensure your loved one and their homes are fully protected.

If the Carer or nurse does not work out, what do you do to find a replacement?

Home Sweet Home Care always wants to make sure that the Carer or nurse we place with your loved one is the best possible match for their situation and their needs. If they are not as compatible as we hoped, we will quickly work to place a new one in your home.

Who should I contact with questions about my Carer or nurse?

Simply reach out to the directors of Home Sweet Home Care – Karen Kelly or Marella Stigler. We will quickly address any questions or concerns you may have.

Can I talk to any of your current clients?
Yes! This is a great way of trying to decide if you’ve made a good choice in trusting a home care agency, and our agency will be able to put you in contact with current clients.
How often are your in-home care services available?
Our services are customised to meet your needs. Whether you need us a few hours a week, a few hours a day or 24/7, we’ll structure our care plans to meet your requirements. This can be discussed during your free In-Home Care Assessment.
What services do you provide?

We provide a wide range of services. Check out our services page to learn more or contact the directors, Karen Kelly or Marella Stigler for more information.

Who will I meet at the initial in-home care assessment?

You will meet the owners, Karen Kelly and Marella Stigler who are both experienced registered nurses. if you are ready to find home care now, schedule your appointment today.

Do you really care about my family and I?

For many years now. Karen Kelly and Marella Stigler have been proving to our clients that their health, safety and comfort are our number one priority. So yes, we certainly do care about helping you and your family.

Still need help? Get in touch with us

Email us at or call us on : 1300 000 170

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